Last updated: 23/03/2026

Faircall is operated by Ryan Lewendon, a sole trader based in the United Kingdom (“we”, “us”, “our”).

This Privacy Policy explains how we collect, use, and protect your personal data when you use Faircall.

1. Who we are

Faircall is a service that connects professionals with companies for one-to-one conversations.

Data controller:
Ryan Lewendon (trading as Faircall)
Email: hello@faircall.me

2. What data we collect

We may collect the following information:

Information you provide

• Name
• Email address
• Job title
• Company name
• Industry or role information
• Responses to onboarding questions (e.g. experience, interests, goals)

Information collected automatically

• IP address
• Browser type and device information
• Pages visited and interactions (via analytics tools)

3. How we use your data

We use your data to:

• Match you with relevant people or companies for conversations
• Contact you about opportunities or matches
• Improve the Faircall service and matching quality
• Send essential service communications
• Analyse usage and performance of the platform

We do not sell your personal data.

4. Legal basis for processing

Under UK GDPR, we rely on the following:

• Legitimate interests — to operate and improve Faircall, including matching users and contacting them about relevant opportunities
• Consent — where required (e.g. cookies or certain communications)
• Contract — where processing is necessary to provide the service you’ve requested

5. Sharing your data

We may share limited personal data with:

Companies using Faircall

• Where relevant to a potential match or conversation
• Typically includes: name, role, and professional background

We aim to share only what is necessary.

Service providers

We use third-party tools to operate Faircall, such as:

• Email providers (e.g. Google Workspace)
• Outreach tools (e.g. Instantly)
• Website and analytics tools (e.g. Webflow, Mixpanel)

These providers process data on our behalf.

6. International transfers

Some of our service providers may store or process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses.

7. How long we keep your data

We retain personal data only as long as necessary to:

• Provide the service
• Improve matching and performance
• Meet legal obligations

You can request deletion at any time.

8. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request transfer of your data

To exercise these rights, contact: hello@faircall.me

You also have the right to lodge a complaint with the Information Commissioner's Office.

9. Cookies

We use cookies and similar technologies to:

• Ensure the website functions properly
• Analyse usage
• Improve performance

Where required, we will ask for your consent before placing non-essential cookies.

For more detail, see our Cookie Policy.

10. Data security

We take reasonable technical and organisational measures to protect your data.

However, no system is completely secure.

11. Changes to this policy

We may update this Privacy Policy from time to time.

We will update the “Last updated” date when changes are made.

12. Contact

If you have any questions about this policy or your data:

Email: hello@faircall.me

‍